Network Connectivity Broke Twilio's Billing System

Security and Infrastructure issues often intrique me.

This morning, an already old (in internet terms) news story broke on HN, pointing to a discussion on antirez about the recent billing incident where Twilio’s customers were billed multiple times and subsequently, some of whom had their accounts suspended.

I’m not going to repeat the brief of the story because you probably would already have clicked on the above two links and read anyway but two points to take away from this:

1. I love it when companies release diagnostic and breakdown reports of incidents on their blogs. Makes me trust the company more.
2. I love how post-incident, the community bands together to discuss what went wrong, what didn’t go wrong, and how to fix it.